Have Questions? We’ve Got Answers.
Frequently Asked Questions
From materials and care to shipping and returns, our FAQ page covers everything you need to know before making your purchase. At Nancy’s Jewelry, we believe in transparency, quality, and making your experience as smooth as possible. Browse our most common questions below or reach out if you need personalized support.
Product Questions
Yes, all of our pieces are made from solid 14K gold, never plated or filled. We offer authentic fine gold jewelry for everyday wear.
Absolutely. We use 100% natural, conflict-free diamonds that are carefully hand-selected for quality.
No. Solid 14K gold will not tarnish or discolor like plated jewelry. With proper care, it will maintain its shine for a lifetime.
Yes. Each stone is professionally set by skilled jewelers to ensure strength, durability, and everyday wearability.
Our jewelry is designed for comfort without compromising luxury. Pieces feel substantial and high-quality, but never too heavy for daily wear.
Care & Wear
Yes. Our 14K gold pieces are made for daily wear and can withstand the rhythm of everyday life.
Solid 14K gold will not tarnish from water, so showering occasionally is fine. However, we recommend removing your jewelry before swimming in pools, hot tubs, or the ocean, as chlorine, salt, and harsh chemicals can dull the shine over time.
It’s best to remove your jewelry before exercising. Sweat, impact, and friction from weights or equipment can cause scratches, buildup, or unnecessary wear.
Yes, products like lotion, perfume, or hairspray can leave a film that dulls gold and gemstones. Apply products first, allow them to dry, and then put your jewelry on for a longer-lasting shine.
For a quick clean, use a soft polish cloth or warm water with mild soap. Rinse thoroughly and pat dry. Store pieces in a soft pouch or jewelry box to avoid scratches and tangles.
Shipping & Packaging
Yes. We offer free standard U.S. shipping on all orders. Expedited shipping options are also available at checkout.
Yes. Every piece arrives in our signature Nancy’s Jewelry gift box, perfect for safekeeping or gifting.
In-stock items ship within 1–3 business days. Made-to-order and custom pieces are handcrafted with care and typically require 4–8 weeks for production before shipping. We’ll keep you updated every step of the way.
Returns & Exchanges
We accept returns within 14 days of delivery for unworn items in original condition.
Simply visit our Returns page or email us, and our team will guide you through the process.
Custom, made-to-order, or engraved items are final sale and not eligible for return.
Store Locations & Orders
We welcome you to our Glendale and North Hollywood, California locations.
Yes, but visits are by appointment only. This ensures a private, personalized shopping experience. Please call or email us to schedule your visit.