Yes, all of our pieces are made from solid 14K gold, never plated or filled. We offer authentic fine gold jewelry for everyday wear.

Absolutely. We use 100% natural, conflict-free diamonds that are carefully hand-selected for quality.

No. Solid 14K gold will not tarnish or discolor like plated jewelry. With proper care, it will maintain its shine for a lifetime.

Yes. Each stone is professionally set by skilled jewelers to ensure strength, durability, and everyday wearability.

Our jewelry is designed for comfort without compromising luxury. Pieces feel substantial and high-quality, but never too heavy for daily wear.

Yes. Our 14K gold pieces are made for daily wear and can withstand the rhythm of everyday life.

Solid 14K gold will not tarnish from water, so showering occasionally is fine. However, we recommend removing your jewelry before swimming in pools, hot tubs, or the ocean, as chlorine, salt, and harsh chemicals can dull the shine over time.

It’s best to remove your jewelry before exercising. Sweat, impact, and friction from weights or equipment can cause scratches, buildup, or unnecessary wear.

Yes, products like lotion, perfume, or hairspray can leave a film that dulls gold and gemstones. Apply products first, allow them to dry, and then put your jewelry on for a longer-lasting shine.

For a quick clean, use a soft polish cloth or warm water with mild soap. Rinse thoroughly and pat dry. Store pieces in a soft pouch or jewelry box to avoid scratches and tangles.

Yes. We offer free standard U.S. shipping on all orders. Expedited shipping options are also available at checkout.

Yes. Every piece arrives in our signature Nancy’s Jewelry gift box, perfect for safekeeping or gifting.

In-stock items ship within 1–3 business days. Made-to-order and custom pieces are handcrafted with care and typically require 4–8 weeks for production before shipping. We’ll keep you updated every step of the way.

We accept returns within 14 days of delivery for unworn items in original condition.

Simply visit our Returns page or email us, and our team will guide you through the process.

Custom, made-to-order, or engraved items are final sale and not eligible for return.

We welcome you to our Glendale and North Hollywood, California locations.

Yes, but visits are by appointment only. This ensures a private, personalized shopping experience. Please call or email us to schedule your visit.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees.

Debit cards are accepted as a payment method for Shop Pay Installments orders in all countries. In some countries, credit cards might also be an available payment method for certain Shop Pay Installments orders.

Shop Pay Installments is available only to customers who reside in the United States or Canada, have a United States or Canadian mobile phone number, and use a payment card with a United States or Canadian billing address.

Learn more about eligibility criteria for customers on the Shop Help Center.

Yes, 30,000 USD or CAD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future.

If you have questions about a missed installment payment, then visit Affirm’s Shop Pay Installments Help Center for customers in Canada or the United States.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.