How do I place an order?

Simply browse our collections, add items to your cart, and follow the checkout steps.

Do you offer international shipping?

Currently, we ship only within the United States.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.

How do I start a return or exchange?

Contact our support team at info@nancyjewelry.com, and we’ll guide you through the process.

What materials are your jewelry made of?

All our pieces are made from high-quality 14K solid gold — never plated or filled.

How do I care for my jewelry?

Clean your gold jewelry with a soft cloth and avoid harsh chemicals or abrasive surfaces.

How does your loyalty program work?

Earn points every time you shop and redeem them for discounts on future orders.

How do I apply a promotional code?

Enter your promo code during checkout in the “Discount code” field.

Do you offer custom or engraved jewelry?

Yes! Email us at info@nancyjewelry.com with your request and we’ll provide options.

Do you have a physical store?

Yes, we have a store in Glendale, CA.

How can I contact customer support?

You can email us at info@nancyjewelry.com and we’ll respond within 24 hours.

Jewelry FAQ | Nancy’s Jewelry Customer Questions

Q: Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders.

Q: What is your return policy?

We accept returns within 14 days of delivery for unworn items.

Q: What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, and Apple Pay.

Frequently Asked Questions

Have a question? We’ve got answers.

From shipping and returns to jewelry care and sizing, everything you need to know about your order is right here.

Order Shipping Returns & Exchanges Product & Materials Jewelry Care Payments Contact & Support

Order

Can I cancel or change my order?

Orders are processed quickly, so changes or cancellations are not always guaranteed. Contact us as soon as possible and we’ll do our best to assist.

How can I check my order status?

Once your order ships, you’ll receive a tracking number by email to monitor delivery in real time.

I entered the wrong address, what should I do?

Please contact us immediately. If your order has not shipped, we can update it. If it has already shipped, we’ll help guide you on next steps.

Shipping

Do you offer free shipping?

Yes, we offer free standard shipping within the U.S.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes 2–5 business days depending on your location.

Made-to-order items require additional time for production and typically take 2–8 weeks to complete. Once ready, they will be shipped and tracking will be provided.

Do you offer expedited shipping?

Yes, faster shipping options are available at checkout.

Do you ship internationally?

Currently, we ship within the U.S. only.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn and in original condition.

Can I exchange an item?

Yes, exchanges are available for eligible items. Contact us and we’ll assist you with the process.

Are there any items that can’t be returned?

Custom or personalized pieces, full eternity bands, and final sale items are not eligible for return.

Product & Materials

Is your jewelry real gold?

Yes, all of our jewelry is made from solid 14K gold. We do not sell gold-plated or gold-filled items.

Are your diamonds natural?

Yes, we use natural diamonds selected for quality and brilliance.

Will your jewelry tarnish or fade?

No, solid gold does not tarnish or fade like plated jewelry. It is designed to last.

Do you offer different sizes?

Yes, available sizes are listed on each product page. If your size is not available, please contact us and we’ll do our best to assist.

Jewelry Care

How should I clean my jewelry?

Use warm water, mild soap, and a soft brush. Gently clean and dry with a soft cloth.

Can I wear my jewelry every day?

Yes, our pieces are designed for everyday wear, but we recommend removing them during heavy activity to maintain their shine.

Can I shower or swim with it?

Solid gold is durable, but we recommend avoiding harsh chemicals like chlorine to preserve its finish.

Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and other secure checkout options.

Do you offer financing?

Flexible payment options may be available at checkout depending on your provider.

Contact & Support

How can I contact you?

You can reach us anytime at info@nancyjewelry.com or through our contact form.
Contact Us

How fast do you respond?

We typically respond within 24 hours, often much sooner.

About Us

Nancy’s Jewelry is a family-owned fine jewelry store specializing in solid 14K gold and natural diamonds. Since 1998, we’ve focused on quality, timeless design, and pieces made for everyday wear. Real gold, no shortcuts, made to last.

Wear it. Love it. Live in it.

Solid 14K gold. Made to last.

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