Have Questions? We’ve Got Answers.
Frequently Asked Questions
From materials and care to shipping and returns, our FAQ page covers everything you need to know before making your purchase. At Nancy’s Jewelry, we believe in transparency, quality, and making your experience as smooth as possible. Browse our most common questions below or reach out if you need personalized support.
Product Questions
Yes, all of our pieces are made from solid 14K gold, never plated or filled. We offer authentic fine gold jewelry for everyday wear.
Absolutely. We use 100% natural, conflict-free diamonds that are carefully hand-selected for quality.
No. Unlike gold-plated items, solid 14K gold won’t tarnish or discolor over time.
Yes. Every stone is professionally set by skilled jewelers for durability and long-term wear.
We design with both comfort and luxury in mind. Each piece has a solid, premium feel without being too heavy for everyday wear.
Care & Wear
Yes. Our designs are made for daily wear and are strong enough to handle everyday life.
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Clean gently with a polish cloth or mild soap and water, and store in a soft pouch or box.
Shipping & Packaging
Yes. We provide free standard U.S. shipping on all orders.
Yes. Each piece arrives in our signature Nancy’s Jewelry gift box.
Returns & Exchanges
We accept returns within 14 days for unworn items in original condition.
Visit our Returns page or email us, and we’ll guide you through the process.
Custom and engraved items are final sale and not eligible for return.
Store Locations & Orders
You can visit us in Glendale, CA and North Hollywood, CA.
Orders typically ship within 1–2 business days.
Yes. You’re welcome to explore our collections at our retail stores in Glendale and North Hollywood. Visits are by appointment only, please call or email us to schedule your private shopping experience.