Frequently Asked Questions
Have a question? We’ve got answers.
From shipping and returns to jewelry care and sizing, everything you need to know about your order is right here.
Order
Orders are processed quickly, so changes or cancellations are not always guaranteed. Contact us as soon as possible and we’ll do our best to assist.
Once your order ships, you’ll receive a tracking number by email to monitor delivery in real time.
Please contact us immediately. If your order has not shipped, we can update it. If it has already shipped, we’ll help guide you on next steps.
Shipping
Yes, we offer free standard shipping within the U.S.
Orders are typically processed within 1–2 business days. Delivery usually takes 2–5 business days depending on your location.
Made-to-order items require additional time for production and typically take 2–8 weeks to complete. Once ready, they will be shipped and tracking will be provided.
Yes, faster shipping options are available at checkout.
Currently, we ship within the U.S. only.
Returns & Exchanges
We accept returns within 14 days of delivery. Items must be unworn and in original condition.
Yes, exchanges are available for eligible items. Contact us and we’ll assist you with the process.
Custom or personalized pieces, full eternity bands, and final sale items are not eligible for return.
Product & Materials
Yes, all of our jewelry is made from solid 14K gold. We do not sell gold-plated or gold-filled items.
Yes, we use natural diamonds selected for quality and brilliance.
No, solid gold does not tarnish or fade like plated jewelry. It is designed to last.
Yes, available sizes are listed on each product page. If your size is not available, please contact us and we’ll do our best to assist.
Jewelry Care
Use warm water, mild soap, and a soft brush. Gently clean and dry with a soft cloth.
Yes, our pieces are designed for everyday wear, but we recommend removing them during heavy activity to maintain their shine.
Solid gold is durable, but we recommend avoiding harsh chemicals like chlorine to preserve its finish.
Payments
We accept all major credit cards, Shop Pay, Apple Pay, and other secure checkout options.
Flexible payment options may be available at checkout depending on your provider.
Contact & Support
You can reach us anytime at info@nancyjewelry.com or through our contact form.
Contact Us
We typically respond within 24 hours, often much sooner.