How can we help you?
Have a question? Feel free to check out our FAQs
Orders & Shipping
Browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your purchase is complete.
Not yet! Currently, we only ship within the United States.
Yes! We offer free standard U.S. shipping on all orders, which includes signature confirmation for added security.
You’ll receive a tracking number via email once your order ships. Use it to monitor your delivery status.
Returns & Exchanges
We accept returns within 14 days of delivery for unused items in their original packaging. Customized or engraved items are non-returnable.
Contact our support team at info@nancyjewelry.com, and we’ll guide you through the process.
Product Information
Our jewelry is crafted using 14KT, 18KT, or 21KT gold, natural diamonds, Mother of Pearl, turquoise, and other premium materials.
Avoid exposure to harsh chemicals, perfumes, or water. Store your jewelry in a cool, dry place when not in use.
Loyalty Program
Earn points for every purchase and redeem them for discounts on future orders. Sign up on our website to start earning rewards today!
Payment & Promotions
We accept Visa, Mastercard, PayPal, and other major payment methods.
Enter your code at checkout in the “Promo Code” field, and the discount will be applied to your total.
Custom Orders
Yes, we offer customization on select pieces. Contact us at [your email] to discuss your design ideas.
General Questions
Yes, we have a physical store! Visit us to explore our collections in person. For store location and hours, please contact us at info@nancyjewelry.com or check our website for details.
Reach out to us at info@nancyjewelry.com or through the contact form on our website. We aim to respond within 24 hours.